Ecowater Systems Softener Manual
Ecowater Softener Troubleshooting

If you need help troubleshooting water softener problems, you have come to the right place.

Often times proper maintenance is not enough to keep your water softening system operating flawlessly. Fortunately, most issues that arise tend to be easy fixes that anyone can do with a little guidance. This is the type of guidance and helpful videos that you will find in this article.

NOTE: We have also highlighted certain problems that will require the aid of a certified professional.

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READ MORE: Find out how to pick a good water softener for your home.

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How to Troubleshoot Your Water Softener

First thing is first. You need to measure the hardness of the water. This will help to address the seriousness of the problem.

If you are doing the repair yourself, all you need to factor in is the time of the repair and the cost for materials. Should I Call A Professional to Fix the Water Softener Leak? I would go through and check the simple things that you can and find where the leak is first. How to adjust the salt level monitor on an EcoWater water softener and water filter. On every EcoWater water softener, the salt monitoring level needs to be.

To begin, you need to test the feed water and determine its level of hardness. Only then, test the hardness of the output water. This is done in order to verify what the difference in hardness is before and after.

Water hardness is measured in one of two units grains per gallon (gpg) or milligrams of calcium carbonate per liter (mg/L). Based on the United States Geological Survey (USGS) findings, soft water should have anywhere from 0 to 60 mg/L of calcium carbonate. If your initial measurements are indicating a number closer to 60, then it is possible that your water softener needs some maintenance.

61 to 120 mg/L is already considered moderately hard water. This is when you need to start poking around your water softener system to look for more serious issues.

If your reading shows anywhere from 121 to 180 mg/L, then you can rest assured that your system needs fixing.

You can easily test your water by purchasing a test kit only. You can check out HoneForest – it is inexpensive and it yields really accurate results. Your other option would be to take two samples of water and send them out to a local lab. But, this is quite a time consuming and unnecessary.

Now, let’s start troubleshooting the most common problems.

Water Softener Does Not Soften Water

So, you have done the before and after tests for hard water and it has come out positive. The water you have is hard.

Here is a checklist to get you started:

Check power to the water softener. Always start here in order to avoid some future embarrassment. Simple things should always be checked first.

Most units use electricity, so make sure the cord is plugged into a live outlet. For units that use low-voltage transformers, you can use a VOM to make sure that the transformer is working properly.

Check the bypass valve – make sure it is not leaking. Keep in mind, not every water softener installation includes a valve. Some installation depends on globe valves that tend to have the same purpose as bypass valves.

In order to repair a leaking valve, you will likely need replaceable o-rings. Unless you have done the installation yourself and made sure you have spare parts, chances are those rings won’t be available to you.

Check if there is salt in the tank. If you are using a salt-based water softener, but by some miracle the soft water runs out before the regeneration cycle, there are two things that need checking.

Brine tank debris or salt mushing – the accumulation of any kind of debris or salt at the bottom of the tank can cause inadequate regeneration cycles.
Brine draw cycle defects

Once you’ve checked the above, try and manually run a regeneration cycle. Most standard water softening units have a lever that can be pushed or an electronic button.

Feel and test the water supply after the manual regeneration cycle.

Water Softener Does Not Regenerate

The most common causes for improper regeneration cycles are:

No electrical power
Defective timer
A power failure caused the clock to be improperly set

If you have a defective timer, there is nothing to do but to replace it. Otherwise, the unit will not cycle.

Regeneration Cycle Always “ON”

There are several why the regeneration cycle can get delayed, or get stuck as continuously on.

Clogged rine tank float valve
Clogged drain line flow control
Clogged injector
Very low water pressure
Internal leak in the control
Broken or short-circuited switch
Improper programming of the control head

Brine Tank Does Not Empty

Water should always be cycling through the brine tank. Duh! But, unless the tank is running very low on salt, the bottom should always be visible.

NOTE: The brine tank should never be filled up to the top.

Below are some common issues that you can troubleshoot if the water level (briny water) is abnormally high.

The water softener injector or educator might be clogged. The solution is to remove and clean it. Here is an article that outlines how to do so.

The piston on the water softener might be damaged. This can happen over time, but usually not within the first 5 years. The only solution is to replace the piston.

The drain line can also get clogged and cause the brine tank to malfunction.

The drain line flow controller (DLFC) may also be clogged. The backwash drain is a plastic orifice that is typically located around the elements that connect the water softener control head to the drain.

The DLFC can be cleaned or replaced if needed.

Ecowater Softener Troubleshooting